Returns

  • We accept returns for any reason within 90 days of the purchase date.
  • An RMA number is required for a return.
  • Returned items must be in original condition, including tags, documents, and any labels.
  • Return processing can take up to three weeks.
  • You are responsible for return shipping fees.

Refunds

  • A 15% restocking fee may apply to non-defective returns.
  • Refund will be issued on the original method of payment.

Non-Returnable Items

Certain items may be marked non-returnable and as such are not able to be returned or refunded. A non-returnable item will be clearly marked above the "Add to Cart" button.

Requesting a Return and Refund

If you are a LokiLockets user, go to your orders, select the order you want to return. On the order detail page, look for "Request a Return" instructions as the bottom.

If you are not a LokiLockets user, please contact us with your order number, reason for return, and shipping zip code.

An RMA number and return address shipping information will be provided within 48 hours.